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Try YNAB free for 7 days (we don’t require a credit card of course).
Just click the “Install YNAB 3″ button:
When I try and download YNAB, I get an error that the AIR file is damaged. How do I fix this?
Most of the time, issues when installing YNAB 3 can be easily solved by following the steps below. (Some common error messages that these steps will help with include, “The application could not be installed because the AIR file is damaged,” as well as errors that include “Error: #0″.)
On Windows:
- Go to Control Panel->Add/Remove Programs or Control Panel->Uninstall a Program
- Uninstall YNAB 3 and Adobe AIR if they are listed.
- Download and Run the Microsoft Installer Cleanup utility
- Remove any YNAB or AIR files shown by the utility. (Do NOT use the utility to remove any other programs)
- Delete any AIR files or folders within:
C:\Program Files\Common Files\
- Install Adobe AIR
- Install YNAB 3
If that doesn’t work, users have found that downloading YNAB 3 using another browser sometimes works. We suggest Firefox or Chrome.
On a Mac:
- If you have an application in /Application/Utilities called “Adobe AIR Uninstaller”, run it.
- Afterwards, remove any of the following folders if you find them:
/Library/Frameworks/Adobe AIR.framework (Please note that this is the /Library folder in your root folder/hard drive – NOT the /Library folder in your home folder)/Applications/Utilities/Adobe AIR Application Installer/Applications/Utilities/Adobe AIR Uninstaller
- Install Adobe AIR
- Install YNAB 3
If the above doesn’t work, also make sure you turn off your file during the installation process. (Turn it back on once the installation is finished.) Some firewalls don’t cause an issue, while others do :)
When I try and download YNAB, I get an “Error: #0″ or something similar.
If you follow the directions above, you should be able to resolve the issue just fine!
When I try and download YNAB, I get an error about the installer being mis-configured.
This error is usually fixed by ensuring that you have administrative privileges for the account that you’re using.
If you are running the BETA of AIR 2.0 released in late 2009, YNAB 3 will not work. That’s because the only the second release of the AIR 2.0 Beta has been updated to work with the latest AIR programs like YNAB. Please install the latest release of the AIR 2 Beta, released in February of 2010, in order to get YNAB 3 to work.
