YNAB You Need A Budget

[Scoopf16]

I'm running Mac OS 10.7.4 on an iPhone 4S and iPad 2 with iOS 5.1.1

The upgrade from YNAB 3 to 4 on the MacBook Pro was uneventful. The upgrade on iPhone and iPad is not working at all. Both devices report the same message "Whoops! There was an error downloading all of your budget data. Please make sure you are connected to the internet and try again." Seriously, we're blaming this on an internet connection??

I've tried to setup phone and pad multiple times with same result. When I look at the Drop Box account during the sync you can see that it is taking place and DB reports so with a message that device x has received the latest data, etc. But, alas, nada.

Ideas??

[Scoopf16]

And, yes, I'm running 4.0.941 on YNAB so the "Pre-YNAB debt" should not be an issue

[DeguelloTex]

Are you connecting to your Dropbox account or a shared YNAB?

[Scoopf16]

I am connected to a Dropbox account.

[DeguelloTex]

Is YNAB trying to connect to YNAB files that exist directly in your Dropbox account or that have been shared from someone else's Dropbox account?

[Scoopf16]

I have never used Dropbox for this before so I can only assume it is trying to connect directly, and it has not been shared from someone else's account.

[DeguelloTex]

I would try:

1. If you already had an existing Dropbox account, log in to the Dropbox website, go to Settings, My Apps, and delete YNAB. This will force YNAB to try to reconnect to Dropbox and, perhaps, download successfully.

2. If you didn't already have Dropbox or #1 didn't work, try uninstalling YNAB, installing the Dropbox app for the device, and reinstalling YNAB. If this works, you can delete the Dropbox app if you want.

If those don't work, I'd contact support directly.

[Scoopf16]

Tried this. No luck. I have an email into support, we'll see if they can fix it. Thanks for your assistance!

[Scoopf16]

Kudo's to Sebastian from the YNAB support team. He worked this last night and fixed the problem. It turns out that in 2010 when I imported transactions from one of my bank accounts, the check number field had some ridiculously long strings of numbers. Those confused the iPhone during the sync attempts. He sent a revised file, but instead I just went and found the offending fields and truncated the numbers. Problem solved! Amazing response by the YNAB team on a request that I sent in on Saturday midday...woke up Sunday morning and the problem is solved. Big fan.

[Rogue Leader]

The YNAB support/customer service shows how much the care about the success of the business. They are truly the best.