bfackrell wrote:I’m NOT happy with my choice to open a Virtual Wallet account. Let me start by saying that as an ‘older’ consumer (I’m 40…Old compared to the target group, I guess) this is something that I’ve wanted for many years. I was so happy when I saw that my bank was offering this service. The reason I’m NOT (with all capitals) pleased is the poor service that I’m getting from PNC in an attempt to get my VW working properly. Since opening my account I have not been able to schedule upcoming bills. First I emailed support and they replied with a totally unrelated response (I must have confused them) so I replied with a more clear description of my problem and they replied with a telephone number to call. I called the number and was asked for my phone number so that technical support could call me back. That was six days ago and still no call from them. They did tell me that it could take up to five days. Wow! That is what I call customer service gone completely wrong.
Koenigcitizen wrote:I am surprised to hear that. I have been a PNC customer for some time, and I deal with them a lot. Car loan, credit card, etc etc. Had some issues down the way, but everything was always taken care of oh so promptly. I have always had A plus customer service. That's a shame.
bfackrell wrote:Koenigcitizen wrote:I am surprised to hear that. I have been a PNC customer for some time, and I deal with them a lot. Car loan, credit card, etc etc. Had some issues down the way, but everything was always taken care of oh so promptly. I have always had A plus customer service. That's a shame.
I did get my call back earlier today but the person I spoke with was still baffled. She did mention that there are other issues similar to mine with VW. She is going to dig deeper and get back to me by tomorrow.![]()
I guess these are growing pains that are to be expected with a new software application but the problem is that they are dealing with my personal finances so I would expect quicker service at the very least.
bfackrell wrote:I’m NOT happy with my choice to open a Virtual Wallet account. Let me start by saying that as an ‘older’ consumer (I’m 40…Old compared to the target group, I guess).
ladyblacksun wrote:The only issue I've had so far is with e-bills (electronic bill statements), in that I can't seem to figure out how to associate my recurring payments with the e-bill. I paid it, it just doesn't think I paid it. I haven't contacted support for this though, since it's a small issue and I'm just trying to reduce the paper mail coming to my house and it's doing that.