Welcome, YNABer!
Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
Update - Good news! Our Direct Import provider has resolved the import delay issues with Citibank, and our stats are already showing a vast improvement. If you're still running into issues, please remove and re-add the connection or follow the prompts to reauthorize the connection. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
Apr 25, 2024 - 19:17 UTC
Apr 25, 2024 - 19:17 UTC
Monitoring - Our Direct Import provider has confirmed that, due to infrastructure constraints with Citi, import delays of up to 3 business days are expected. They're working with Citi to improve this.
Import delays of *4 or more business days* are NOT expected, however. If that's the case for you, please write to [email protected] so we can have our import provider take a closer look!
Apr 23, 2024 - 22:20 UTC
Import delays of *4 or more business days* are NOT expected, however. If that's the case for you, please write to [email protected] so we can have our import provider take a closer look!
Apr 23, 2024 - 22:20 UTC
Identified - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Apr 16, 2024 - 16:03 UTC
Apr 16, 2024 - 16:03 UTC
Investigating - We're investigating a spike in transactions not importing and/or importing with a significant delay for Citibank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Apr 11, 2024 - 19:17 UTC
Apr 11, 2024 - 19:17 UTC
Investigating - We're investigating a spike in connection issues and transactions not importing for American First CU. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.
Apr 25, 2024 - 18:42 UTC
If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.
Apr 25, 2024 - 18:42 UTC
Identified - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Apr 24, 2024 - 13:28 UTC
Apr 24, 2024 - 13:28 UTC
Investigating - We're investigating a spike in issues with PayPal where YNABers where connections are timing out before authentication questions are being prompted for. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Apr 22, 2024 - 21:49 UTC
Apr 22, 2024 - 21:49 UTC
Web App (app.ynab.com)
Operational
Direct Import Providers
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Operational
Plaid
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Operational
MX
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Operational
TrueLayer
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Operational
Website (www.ynab.com)
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Operational
Public API
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Operational
Subscription Provider
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.